sora89Privacy Policy

This page describes what we collect when you use sora89 and how we keep that data protected. We at sora89 handle your personal information—email address, phone number, identity documents, payment details, and account activity—with care and transparency. Our privacy commitments apply whether you access sora89 via Android app, iOS browser, or desktop web.

We collect personal data to verify your identity through Know Your Customer (KYC) checks, process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, and manage your withdrawals. We also collect game activity data to improve our service, detect fraud, and comply with regulations in the jurisdictions where we operate. Our servers encrypt your data in transit and store it on secure infrastructure.

Your privacy is a core responsibility. We do not sell your personal information to third parties. We only share your data with payment processors, identity-verification partners, and regulatory authorities where required by law. This policy explains our practices in detail. If you have questions about how we handle your data, contact our support team through the Help section on sora89.

What Data We Collect on sora89

Account registration and identity verification

When you open a sora89 account, we collect your name, date of birth, email address, phone number, residential address, and government-issued ID number. We require this information to complete KYC verification, which is mandatory for all account holders. You upload a clear photo of your ID and confirm your address. We use this data to prevent fraud, comply with financial regulations, and ensure our service remains available only to users in supported jurisdictions like Jakarta, Surabaya, Bandung, and Medan where local law permits online gaming.

Payment and transaction data

We record every deposit and withdrawal you make on sora89. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or your bank account (e-wallet, mobile banking, local payment, online payment), we log the transaction amount, date, time, and payment method. For bank transfers, we store your bank account number and account holder name. We do not store your full payment credentials (card numbers, wallet passwords)—those are processed by your payment provider's secure channels. We use transaction data to verify account activity, detect unauthorized access, and process your withdrawal requests accurately.

Game activity and account usage

We log when you log into sora89, what games you play, how long you play, and your account balance changes. This data helps us improve game performance, identify technical issues, and personalise your experience with relevant match schedules during Liga 1 season or Piala AFF tournaments. We also use this data to detect cheating, money laundering, or fraud patterns across our platform. Your game data is linked to your account and not shared publicly.

We encrypt data in transit and at rest

All communication between your device and our servers uses SSL/TLS encryption. Your stored data is encrypted on our secure servers with restricted access.

Device and browser data

When you use sora89, we collect information about your device—operating system (Android or iOS), browser type, IP address, and device identifier. We also note your approximate location (country and region level, not precise GPS). This data helps us optimise sora89 for mobile users, detect suspicious login attempts from unexpected locations, and maintain service availability. We do not track your real-time location or share device data with advertisers.

Cookies and analytics

We use session cookies to keep you logged into sora89 and remember your preferences (language, game library filters). We may use analytics tools to understand how users navigate sora89, which features are most used, and where experience can improve. These tools may place cookies on your device. You can disable cookies in your browser settings, though some sora89 features may not function properly without them. We do not use cookies to identify you across other websites.

How We Use and Protect Your Data on sora89

Third-party data processors

We work with trusted partners to process your data:

Payment processors: Your payment provider (DANA, e-wallet, mobile banking, etc.) receives transaction data to process deposits and withdrawals. They handle payment credentials; we do not store full card or wallet passwords.
Identity verification partners: We use third-party KYC services to verify your ID and address. These partners access only the data necessary to confirm your identity and then delete it per our retention policy.
Hosting providers: Our servers may sit outside your jurisdiction. We ensure all hosting partners meet international data-protection standards and sign data-processing agreements with us.
Customer support platforms: When you contact us via Help, your message and account details are stored on secure support tools for investigation and response.

We do not share your data with marketing agencies, advertising networks, or data brokers. We do not sell your information under any circumstance.

Data retention on sora89

We retain your account data (name, address, ID number, email, phone) for as long as your account remains active and for five years after closure for legal and compliance purposes. We keep transaction records (deposits, withdrawals, bets) for at least seven years to comply with financial regulations. Game logs are retained for two years unless needed for dispute resolution. Device and analytics data is aggregated and anonymised after 90 days. If you request deletion of your account, we anonymise personal data but retain transaction records where legally required.

Your rights on sora89

You have the right to:

Access: Request a copy of all personal data we hold about you. Contact our support team with your account details, and we provide a data export within standard timeframes.
Correct: Update inaccurate information in your account. Visit your Account Settings on sora89 to change your email, phone number, or address. For ID or name changes, contact support with documentation.
Delete: Request closure of your account and deletion of non-essential data. We remove your profile, game history, and preferences, though we retain transaction records where legally required.
Object: Ask us to stop processing your data for certain purposes (e.g., analytics, promotional communications). We honour these requests within legal limits.

Account deletion: We process account closure requests within business days. You must withdraw your balance before deletion. Deleted accounts cannot be recovered.

Contact us about your data

If you have questions about your privacy, wish to exercise your rights, or believe your data has been mishandled, contact sora89 via the Help section on our platform. Provide your account username and describe your request. Our support team responds within standard business hours. For general privacy inquiries, you may also reach us through the contact form linked in your Account Settings.

Updates to this policy

We may update this privacy policy to reflect changes in our operations or legal requirements. We notify you via email or in-app notification if we make material changes. Your continued use of sora89 after the effective date of updates constitutes acceptance of the revised policy. Check this page periodically for the latest version.

This privacy policy was last updated in accordance with applicable data-protection laws in jurisdictions where we operate. We remain committed to protecting your information and maintaining transparency about our practices.